Do you guarantee my order? What happens if I'm not satisfied with it?
Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them. When returning items, please call ahead and let us know that you are returning an item and the reason for your return. Please enclose a copy of your packing list and enclose it with your return. Returns may be sent to our post office box (SGPBooks.com, Inc., Attn: Returns, P.O. Box 491, Mulberry, IN 46058) by regular postal service. Because this is a post office box, please do not send your package by UPS or Federal Express. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, feel free to e-mail our Customer Service Department or call us toll free at (765)-296-5538 during regular business hours.
How long will it take to get an order replaced?
If you return an item to Sovereign Grace Publishers, Inc., please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive at your address. For more information, please feel free to e-mail our Customer Service Department or call us at (765)-838-0836 during regular business hours.
Why do you ask for my e-mail address? Will you rent it out?
E-mail allows us to serve our customers better by getting information out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they are afraid of receiving intrusive e-mail, or "spam." Well, we're not "spam" fans either, and we won't rent or send your e-mail address to anyone without your permission. However, we would like to send you e-mail featuring information about special offers from time to time. If you would prefer not to receive this type of e-mail from us, simply click here . We will be happy to remove you from our list.
Why do you ask for my phone number when I order?
As with e-mail addresses, we know that some folks are hesitant to divulge their telephone number over the World Wide Web. But we care about your privacy. We assure you that we will only use your telephone number to verify information about your order or to update you on any potential problems. We absolutely will not rent out your phone number or make it public information.
My phone number is unlisted; do I have to give it to you?
We require a phone number for all orders placed at sgpbooks.com to allow us to contact our customers quickly in the event that there's a problem with their order. Please let us assure you that we will only use your telephone number to verify information about your order and to update you on potential problems with fulfilling your order. We will not rent out your phone number under any circumstances.
Do you leave "cookies" on your customers' computers?
What can I do to protect my security and confidentiality?
We are committed to protecting the security and confidentiality of your information. We will never request your credit card information unless you are placing an order (online, by phone, fax or mail). Because thieves have been known to create copycat websites with names similar to reputable sites, in order to lure folks into divulging their personal information, we urge you to make sure that you typed the correct website address before enter your information online.
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